SenseData - Customer Success

We help your company keep and expand your customer portfolio

Brazil’s Customer Success software, using technology to build trust relationships between your company and your customers.

[SenseData Customer Success]

Customer Success powered by SenseData

See what a good Customer Success framework can do for your business

  • Reduce ChurnReduce Churn
  • Leverage sales in your customer baseLeverage sales
    in your customer base
  • Develop Promoter ClientsDevelop
    Promoter Clients

Sense Score

Data Science in favor of its customers. This indicator projects their behavior, allowing prioritizing actions and evaluating the health of clients, segments and portfolio.

Sense Score

Executive Analysis

Executive dashboards of your business. Have a 360 view of your customer. Follow the main indicators for your management (ARR, MRR, LTV, CHURN and CAC). Monitor the performance of your relationship team.

Executive Analysis

Early Warning (EWS)

Automatic alerts to ensure proactive action. Get alerts from customers at risk or on upsell / cross-sell opportunities. Set up the essential alerts for your business.

Alerta Antecipado

Action Taken

Management of customer relationship activities. Turn analytics into action. Prioritize and manage the activities of your relationship team. Standardize activities with the use of Playbooks.

Tomada de Ação

Sense Connect

Sense Connect

SenseData has developed an innovative technology to connect our platform to your systems, while joining the speed of ready connectors and the flexibility of a robust data extractor.

  • MixPanel
  • Segment
  • Zendesk
  • TOTVS
  • Wootric
  • Delighted
  • Tracksale
  • Promoter
  • Pendo

Sense Onboarding

It's not just about data and technology, people are very important, and that's why SenseData has a methodology to help your company deploy and develop your customer success, strategy to process, data to automatic alerts, From team profiles to training, all to ensure your success, which is also ours.

  • Strategy Strategy

    Setting goals for CS

    Key Metrics Evaluation

  • Structuring Structuring

    Definition / design of CS processes

    Assembly of the team

    Definition of role, responsibility and goals of CSM and CS team

  • Technology Technology

    Basic platform configurations

    Preparation of data

    Health Score Modeling

    Advanced platform configuration

  • Team Preparation Team Preparation

    Workshop with users

    Workshop with stakeholders

  • Go Live Go Live

    Start of use

    Monitoring

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